| Can I pick up a car at the airport? |
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No. We can arrange your transfers from and to the airport, one transfer is included in our rentalprice. |
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| How can I open a bank account in Australia? |
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A local bank account is a good alternative to Traveller's Cheques and Credit Cards. WESTPAC, one of the largest banks in Australia, offers Internet Banking. If you open an account via the internet, you must visit Australia within 45 days to complete the Commonwealth Government identification requirements. You must specify which branch you'd like the account held at. Your account will be fully activated when you sign the official account opening forms and present sufficient identification (Passport and Driver's Licence) at your selected branch.
The following branches are near our offices:
Sydney: Brookvale, 694-696 Pittwater Road
Perth: Bassendean, 15 Old Perth Road
Adelaide: Glenelg, 78 Jetty Road
Darwin: Darwin, 24 Smith Street
Cairns: Cairns, 63-65 Lake Street
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| Is there a way to reduce the excess? |
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At a price of $14 per day (max. $500), CDWR reduces the excess as follows: $200 for drivers over 25 and $500 for drivers under 25. The excess doubles for trips on unsealed roads. |
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| Is my overseas drivers licence valid in Australia? |
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Tourists may drive in Australia on a valid overseas drivers licence for the same class of vehicle. Licences must be carried when driving. If the licence is not in English, a translation must be carried with the permit. An international driver's permit is not sufficient by itself and must be accompanied by a valid original driver's licence. |
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| The Minimum Rental is two weeks. I need a car for 8 days, can you make me an offer? |
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We may be able to. Please contact us. |
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| We are both under 21 years old. Can we rent a car from you? |
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Unfortunately not - we hope to hear from you again after your 21st birthday. |
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| We are three adults, travelling together. What is the surcharge per additional driver? |
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Our prices are "all-inclusive" and allow additional drivers at no extra charge. |
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| We would like to rent a Campervan. May we drive on 4x4 Tracks? |
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No. 4x4 Routes are only open to 4WD vehicles. See Categories E & F.
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| What does the camping equipment include? |
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If you pick up your vehicle in Sydney, you may select your equipment yourself. It basically includes: 2-burner-gasstove, table and chairs, esky, pots, crockery, cuttlery and sleepingbags (on request) |
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| We are planning a trip with a toddler. May we hire a childseat from you? |
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We provide childseats upon request, free of charge. |
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| Are we insured in a self accident against personal injury? |
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Limited cover through vehicle personal injury insurance, we recommend additional travel insurance cover. |
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| Can I make the entire payment by bank transfer? |
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Yes. With payment of the rental cost by credit card many customers exceed their credit limit. For this reason it is usually recommended to make the payment before departure by bank transfer.
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| Can I pick up a car on a Sunday or a Public Holiday? |
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No. We are a small business and may not be able to compete as far as opening hours are concerned. We offer personal, individual Service from Monday to Friday 8AM to 5 PM and Saturday till midday. |
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| What does CDW mean, what is our excess? |
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CDW is the best available cover with an excess of $1000 per claim for drivers aged over 25 and an excess of $1500 for drivers under 25. The excess doubles for trips on unsealed roads.
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| What is the best time of year to travel Australia? |
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When planning a trip, take time to understand the seasonal weather conditions of the regions that you plan to visit. For example, you shouldn't plan a trip to Northern Queensland, the Northern Territory or to the north of Western Australia between November and March (rainy season). An ideal time for those regions is from April to October. The climate in the rest of Australia is more moderate.
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| What is the rental cost for a tent? |
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A tent is included in vehicles of Cat. E without roof tent and Cat F Bushcamper, for all other categories the charge per rental is $50. |
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Why was the purchase/buy-back system discontinued?
Does the rent become more expensive ? |
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In Australia (from July 2000) a value added tax (GST) was introduced, we changed our buy-back-system over to long-term rentals. To add the 10% to the purchase price would have made this system too expensive, therefore long-term rentals are more cost effective.
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